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taorui-EngagingEmployees 19DOC版:EngagingEmployeesWhatItTakesandWhyItMattersToday’sTopicsUnderstandingthemarketandworkforceissuesDefiningengagement:whatitis,howtogetitandwhyitmattersIdentifyingtheprioritiesforsuccessInthelargercontextofbusinesstoday,thereareanumberofcompetingforcesputtingpressureonemployersandemployeesalikeMarketforcesarecausingbusinessstrategiestoevolveandbeincreasinglyreliantonpeopleNotethemovementtoagreaterfocusoncustomerserviceandinnovationDemographicforces:Attheheartoftheissueistheagingoftheworkforcewhichwillresultinaprofoundlaborgap7to10millionby2010and21millionby2020intheU.S.Employeeneeds:TherealchallengeistofindnewwaystodriveworkforceengagementARoadMapforEngagingTalentandDeliveringtheNeededWorkforcetoExecuteYourCompany’sObjectivesDrivingengagement,webelieve,involvestakingahardlookatfourprimaryquestionsHowdowedefineandmeasureengagement?Whatactionsmustleadershipatalllevelstaketoimproveengagement?Howcanweoptimizerewardstodriveengagement?Howdoesunderstandingthedemographicsofourworkforce,andhowitwillevolve,assistusinhavingtherightengagementdriversinplace?Let’sexamineyourengagementchallengesDefiningandMeasuringEngagementTheRoleofLeadershipHowRewardsDriveEngagementHowUnderstandingYourWorkforceDemographicsWillHelpSupportEngagementEffortsEngagementChallenge#1Question1A.EmployeesatisfactionsurveyB.EmployeeproductivityC.EmotionalandrationalfactorsD.Employeehourslogged......
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